Title: Use of Web-Based Rider Feedback to Improve Public Transit Services
Author: Watkins, Kari Edison
Publication Date: 2015
Dewey Decimal Number: 388.322042
Call Record: DIGITAL 388.322042 Watkins 2015
Title:
Use of Web-Based Rider Feedback to Improve Public Transit Services
Accession Number:
01565976
Record Type:
Monograph
Record URL:
Availability:
Transportation Research Board Business Office
500 Fifth Street, NW
Washington, DC 20001 United States
Order URL: http://www.trb.org/Main/Blurbs/172697.aspx
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Order URL: http://worldcat.org/isbn/9780309308717
Abstract:
This report provides a practical and easy-to-use toolkit of best practices, emerging platforms, and promising approaches for customer web-based and electronic feedback to help improve public transit services. The report is separated into two parts: Part I identifies best practices among transit agencies and other industries using in-house or third-party web-based and mobile platforms to engage customers and provides guidance on managing web-based feedback; and Part II includes a Tool Selection Guide that helps transit agencies select the most appropriate web-based feedback tool based on their needs. The results of this research may be used by a variety of transportation professionals, including policymakers, operations and maintenance managers, customer service managers, marketers, and safety and security personnel to assist with implementing structured feedback systems and utilizing the feedback both internally and externally with customers.
Report/Paper Numbers:
Project B-43
Language:
English
Authors:
Watkins, Kari Edison
Xu, Yanzhi (Ann)
Bregman, Susan
Coffel, Kathryn
Pagination:
171p
Publication Date:
2015
Serial:
TCRP Report
Issue Number: 179
Publisher: Transportation Research Board
ISSN: 1073-4872
ISBN:
9780309308717
Media Type:
Digital/other
Features:
Appendices; Figures; Glossary; References; Tables
TRT Terms:
Subject Areas:
Data and Information Technology; Public Transportation; I72: Traffic and Transport Planning
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